ProBenefits Acquired by Flores & Associates, LLC
We are pleased to announce that ProBenefits has been acquired by Flores & Associates, LLC (Flores), a leading provider of Benefit Administration Services based in Charlotte, NC.
Flores is an established firm in our industry, with over 30 years of benefit administration experience. Like ProBenefits, Flores is committed to service excellence, shown by a 97% client retention rate and a Net Promoter Score (NPS) above 75. This transaction brings together two strong and respected TPA companies with complimentary lines of service and will result in greater efficiencies and ensure long-term customer satisfaction. You can learn more about Flores here: https://www.flores-associates.com/
As our integration process unfolds we will be excited to share some best practices we’re adopting from both entities that will add even more value to our business partnership. We’ll also be moving your plans to Flores’ proprietary technology platform. For now, we will be continuing with business as usual on the existing ProBenefits employer and participant portals, and we’ll soon be communicating more information to our partners and participants about the next steps to come. Our Winston-Salem, NC office will remain open as a satellite Flores office, and all ProBenefits employees are now employees of Flores, so you can rest assured that the ProBenefits team members you know and rely on will continue to provide you with the high quality service you have come to expect, now and in the future.
We look forward to the exciting opportunities ahead, and we remain extremely grateful for the strong partnership we’ve built with you.
Press release from Flores: flores-associates.com/ProBenefits-Flores-PR.html