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We are pleased to announce that ProBenefits has been acquired by Flores & Associates, LLC. Learn more
If your plan has recently renewed, your new Flores account is now active! Log in at Flores247.com.

COVID-19 Resources (updated 10/25/22): Common Participant Questions | Common Partner Questions | We're here with answers

Did you know? OTCs Now Eligible w/o Rx for Health FSAs, HSAs, some HRAs

Debit Card

Why was my Debit Card declined?

| March 4th, 2020

Why do I need to submit documentation if my Debit Card was swiped at a medical care provider?

| March 4th, 2020

I filed a Reimbursement Claim after my Debit Card transaction was denied, and I did not receive full reimbursement. What happened?

| March 4th, 2020

Why do I need to save documentation for Debit Card transactions?

| March 4th, 2020

Do I have to use the Debit Card to access my Health FSA?

| March 4th, 2020

Do I need to submit a Reimbursement Claim when submitting documentation for a ProBenefits Debit Card transaction?

| March 4th, 2020

What do I do if a provider charged too much on my Debit Card?

| March 4th, 2020

I have a Dependent Care FSA, and I tried to use my Debit Card to pay for my child’s daycare. Why did it not work?

| March 4th, 2020

I swiped my ProBenefits Debit Card for an ineligible expense. How do I resolve the transaction and get that money back into my account?

| March 4th, 2020

What are the benefits of using the Debit Card?

| March 4th, 2020

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