I filed a Reimbursement Claim after my Debit Card transaction was denied, and I did not receive full reimbursement. What happened?
If you submit a Reimbursement Claim while you have a ProBenefits Debit Card transaction in Denied status with repayment due, your reimbursement will automatically be used to repay the card transaction. This means that instead of paying out to you, your reimbursement will instead pay back your employer for the transaction requiring repayment. If you have valid documentation for the card transaction, you may still submit it, which will release your reimbursement to be paid to you on the next payment cycle.
If the Debit Card transaction was for an ineligible expense, you may leave the offset in place, as if you had written your employer a check to pay back the transaction.