7 ways ProBenefits uses technology to make your life easier
Recently, the ProBenefits team earned an Excellence Award for Producer from WEX Health, our outstanding technology partner. We were excited and honored — but what does it mean for you, our partners and participants? The award is a reflection of the hard work we put in every day toward improving our technology and our service for you.
When we made the shift to the new system a little more than a year ago, months of behind-the-scenes work allowed us to give you a seamless transition as well as a great many more tools and resources. So many more, that it made us wonder: Are our partners and participants taking full advantage of what this new system offers?
Consider this blog post a handy reference showing some of our partners’ and participants’ favorite features. With as complicated and challenging as health insurance and life can be, we hope the new system makes things a little easier for you by taking advantage of these helpful services!
- Participant web portal allows for quick yet comprehensive account access, with an easy-to-use dashboard including quick links to common and time-sensitive tasks
- The ProBenefits mobile app does almost everything the web portal does, and more, from wherever you need it — learn more in our blog post, Have you tried using our ProBenefits mobile app?
- Employer portal provides easy access for employers to add and make changes to participants, view scheduled or ad hoc reports, set up HSA contributions, and more
- One debit card for all the plans you have with us: Health FSA, Limited Dental/Vision FSA, Dependent Care FSA, HSA, HRA, Transportation
- COBRA portal allows COBRA participants to easily make elections and pay online, and lets partners quickly add new hires and terminations
- Public website has so much helpful information, with more being added all the time
- Improvements to our internal system efficiencies give us more time to focus on you and your plan
These are just a few of the great features that help us take the best care of you, and ProBenefits will uphold our promise to continually assess and improve our technology so that we can pass the latest advantages on to you – so stay tuned for future updates! In addition to our email newsletters, keep in touch with us on social media for the latest benefits news and helpful tips.
And, finally, remember this: As dedicated as we are to leveraging technology for your advantage, know that we will never let technology get in the way of personal contact with our partners and participants. When you need to pick up the phone and call us, you’ll always have access to a real, live person within about 10 seconds. We look forward to finding new ways to serve and support you!